Contacting Qt Support
Qt Standard Support customers contact support via our customer support portal http://qt.nokia.com/customerportal. Qt Standard Support is included in the commercial developer license and is also available as a separate product for open source Qt users. See here for pricing.
To ensure a prompt response, requests should be written in English. Please include the following in all support requests:- A clear, detailed description of the problem/question/suggestion
- Product version that is affected
- Operating
environment details (OS, hardware platform, build tools etc.). If your
environment is not supported, please specify to which environment yours
is closest.
- If applicable, a complete and compilable test case of not more than 500 lines of code that demonstrates the problem
Additional relevant content (ie. screenshots) may be attached to the request. Preferred image formats are JPEG and PNG; compressed content should be included in zip or tar.gz archives.
During a support incident process, our support engineers will typically ask several questions via email to help clarify the issue. In order to receive the best possible support, we ask for prompt responses to these questions.
Availability
The Qt Support team is accessible Monday through Friday, except public holidays: New Year (January 1st), Good Friday, Easter Monday, and Christmas (December 25th and 26th).
* Please submit support information in plain text emails or with PDFs, not in executable file formats such as Microsoft Office.
